Design And Implementation Of An Online System For Domestic Flight Customer Information Management System
Complete Design And Implementation Of An Online System For Domestic Flight Customer Information Management System Project Materials (Chapters 1 to 5):
Airline industry has always been famous for its continuous struggle: cutting costs, managing fluctuating demand, keeping up with tight quality requirements while trying to maintain superior services and satisfy needs of various customer groups. Customer satisfaction has been on very low levels for decades. According to American Customer Satisfaction Index, airline industry scores lowest out of 47 other industries. However, the demand for air transportation has been stable and despite current economic crisis and such events as September 11, the growth reached 7.8% in 2011 (Datamonitor, 2011). In this struggling environment, airlines are forced to shift their focus towards customer oriented service quality (Chang &Yeh, 2002).
It is extremely important for carriers not only to understand the perception of passengers of their service offerings, but as well find out what customers expect from the services (Chen & Chang, 2005) and what kind of services customers consider most important. In the airline industry, services are composed of very complex mix of intangibles as the airlines sell not physical objects but performances and experiences (Gursoy et al., 2005). Thus, service quality is a key to attract and keep loyal customers (Liou&Tzang, 2007; Chang &Yeh, 2002). This project views service experience as a process, starting with a search for a ticket and ending with post-flight services. All the steps a customer is taking during air transportation are listed and discussed. Service quality is created on each step of the process, and it is important to understand the customer preferences and expectations from the services. Evaluation of customer expectations based on two to five key quality requirements and analyzed using statistical methods to understand its relative importance to a target customer group chosen for a survey.
The introduction of Design And Implementation Of An Online System For Domestic Flight Customer Information Management System should start with the relevant background information of the study, clearly define the specific problem that it addresses, outline the main object, discuss the scope and any limitation that may affect the outcome of your findings
Literature Review of Design And Implementation Of An Online System For Domestic Flight Customer Information Management System should start with an overview of existing research, theoretical framework and identify any gaps in the existing literature and explain how it will address the gaps
Methodology of Design And Implementation Of An Online System For Domestic Flight Customer Information Management System should describe the overall design of your project, detail the methods and tools used to collect data explain the techniques used to analyse the collected data and discuss any ethical issues related to your project
Results should include presentation of findings and interpretation of results
The discussion section of Design And Implementation Of An Online System For Domestic Flight Customer Information Management System should Interpret the implications of your findings, address any limitations of your study and discuss the broader implications of your findings
The conclusion of Design And Implementation Of An Online System For Domestic Flight Customer Information Management System should include summarize the main results and conclusions of your project, provide recommendations based on your findings and offer any concluding remarks on the project.
References should List all the sources cited in Design And Implementation Of An Online System For Domestic Flight Customer Information Management System project by following the required citation style (e.g., APA, MLA, Chicago).
The appendices section should Include any additional materials that support your project (Design And Implementation Of An Online System For Domestic Flight Customer Information Management System) but are too detailed for the main chapters such as raw data, detailed calculations etc.