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Impact Of Staff – Customer Relationship On Organisational Image

(A Case Study Of United Bank For Africa)

5 Chapters
|
75 Pages
|
8,023 Words
|
Human Resource Management

Complete Impact Of Staff – Customer Relationship On Organisational Image Project Materials (Chapters 1 to 5):

ABSTRACT

Achieving organizational goals is widely recognized to depend significantly on the strength of relationships between staff and customers. This study aims to explore the impact of these relationships on organizational image.

The introduction, in Chapter One, will provide an overview of the background of the study, its purpose, define key terms, and pose research questions. Chapter Two will delve into a comprehensive literature review.

Chapter Three will detail the research design, including population demographics, sampling methods, and other procedural details. Chapter Four will present and analyze data collected from primary and secondary sources.

Various methods such as questionnaires, interviews, and direct observations will be employed, and data will be presented using tables and ratios for clarity and thorough analysis.

Chapter Five will conclude the research with a summary of findings, implications, and conclusions drawn from the study.

TABLE OF CONTENT

Title Page
Approval Page
Dedication
Acknowledgement
Abstract
Table of Contents

CHAPTER ONE
Introduction
1.1 Background of the Study
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Scope of the Study
1.5 Research Questions
1.6 Research Hypothesis
1.7 Limitation of the Study
1.8 Definition of the Terms
References

CHAPTER TWO
2.1 Public Relations and Staff-Customer Relationship in UBA Ltd
2.2 Effects of Communication on Staff-Customer Relationship
2.3 Attitude Motivation and Staff-Customer
Relationship
References

CHAPTER THREE
3.1 Research Design
3.2 Area of the Study
3.3 Population and Sample Size Determinant
3.4 Sample and Sampling Procedure
3.5 Instrument for Data Collection
3.6 Validity of Instrument
3.7 Reliability of the Instrument
3.8 Method of Data Collection
3.9 Methods of Data Analysis
References

CHAPTER FOUR
4.1 Data Presentation and Analysis of Data
4.2 Test of Hypothesis
4.3 Summary of Result
References

CHAPTER FIVE
5.1 Discussion of Result, Findings
5.2 Implication of the Study Findings
5.3 Conclusion
5.4 Suggestion for Further Research
5.5 Recommendation
Bibliography
Appendix
Questionnaire

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Project Structure

The introduction of Impact Of Staff – Customer Relationship On Organisational Image should start with the relevant background information of the study, clearly define the specific problem that it addresses, outline the main object, discuss the scope and any limitation that may affect the outcome of your findings

Literature Review of Impact Of Staff – Customer Relationship On Organisational Image should start with an overview of existing research, theoretical framework and identify any gaps in the existing literature and explain how it will address the gaps

Methodology of Impact Of Staff – Customer Relationship On Organisational Image should describe the overall design of your project, detail the methods and tools used to collect data explain the techniques used to analyse the collected data and discuss any ethical issues related to your project

Results should include presentation of findings and interpretation of results

The discussion section of Impact Of Staff – Customer Relationship On Organisational Image should Interpret the implications of your findings, address any limitations of your study and discuss the broader implications of your findings

The conclusion of Impact Of Staff – Customer Relationship On Organisational Image should include summarize the main results and conclusions of your project, provide recommendations based on your findings and offer any concluding remarks on the project.

References should List all the sources cited in Impact Of Staff – Customer Relationship On Organisational Image project by following the required citation style (e.g., APA, MLA, Chicago).

The appendices section should Include any additional materials that support your project (Impact Of Staff – Customer Relationship On Organisational Image) but are too detailed for the main chapters such as raw data, detailed calculations etc.

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